- How is the payment done?
- How much are the delivery costs for my order?
- How long does it take for my order to arrive?
Delivery dates are estimates, and are not under the responsibility of O Cravinho but under the responsibility of the transport company. Due to various factors, expected delivery dates may change, such as no recipient and insufficient address. We do our best to provide accurate estimates and provide the customer with resources to track the order, such as a tracking number.
If in this query the location information indicates that the package was considered undeliverable and delivered to a store for collection (the carrier will send an email with its location).
If there is no location information or if you are unable to locate the package and it has not been returned as 'Not Delivered', please contact our customer service at firstname.lastname@example.org.
- Can I make exchanges and/or returns?